Frequently Asked Questions

To care for your Washi paper lampshades, we recommend dusting them regularly using a feather duster, a microfibre cloth or the small (clean) brush attachment on your vacuum cleaner. For small stains (such as insect marks), you can use a cloth slightly dampened with clean water (without detergent) or gently scrape them off with the tip of a craft knife.

It may be that during a move, handling, storage, building work, or a change of location, your lampshade becomes slightly misshapen. Don’t worry! Washi paper is very easy to reshape, and you can straighten it out yourself.
To do this, work on the lampshade from the inside by reaching your hand through the opening. Use the palm of your hand or a wooden spoon and gently massage the surface, applying light pressure until the lampshade returns to its original shape. If this doesn’t really solve the problem, it is also possible to order our lampshades as spare parts.

Imported from Japan, washi paper is an organic, "living" material, wich may occasionnally show slight imperfections.
Handcrafted, each light is unique and may display characteristics specific to our manufacturing process : strips of paper glued one by one with a brush onto a mould, natural drying in our workshop, and hand-finished details. As a result, slight bubbles, irregular creases, and colours that vary slightly from one model to another may appear.
These characteristics are by no means flaws, but rather a testament to the unique, handcrafted nature of each of our light fittings.

Our light fittings come with a 2-year warranty, provided they are used in accordance with the manufacturer’s instructions. To make a warranty claim, you must provide the warranty certificate included with your order, along with the purchase invoice.

⚠️  No claims will be accepted without these details.

After-sales service process :
Send a mail to 📧 info@celine-wright.com with :
- the invoice number and date of purchase,
- the serial number shown on the warranty certificate, the light fitting and/or the packaging,
- photographs of the damaged light fitting and its packaging, accompanied by a detailed description of the fault.

Analyse & assessment :
The Quality Department will determine whether the claim is covered by the warranty. If so, we will repair or replace the faulty part free of charge.

Product returns:
Lighting fixtures must be returned in their original packaging. A prepaid return label will be sent to you.

Special terms and conditions:
We do not repair lighting fixtures that are no longer under warranty, nor do we sell electrical components. Only our lampshades can be ordered as spare parts.

Deliveries are carried out by independent professional carriers. Any delays do not entitle the customer to cancel the sale, refuse the delivered goods or claim compensation for damages.
Céline Wright – Yamina SARL cannot be held liable for any damage occurring during transport and/or storage, nor for any delays in delivery.
Each lighting fixture is packed in custom-made packaging to ensure it is fully protected.
Upon delivery, you must :
- be present to receive the delivery,
- check the condition and number of packages,
- note any specific concerns on the delivery note if any packages are damaged.
Any delivery accepted without reservation shall be deemed to be in conformity.
You have 72 hours from receipt to report a defective product.